rebecca
CCConvex Community
•Created by FleetAdmiralJakob 🗕 🗗 🗙 on 3/24/2024 in #support-community
How is DB Storage and Document Count calculated
@FleetAdmiralJakob 🗕 🗗 🗙 we're still working on the change to automatically delete storage when someone is removed! the storage should be deleted instantly, but it may take some time for it to get reflected on the dashboard
20 replies
CCConvex Community
•Created by FleetAdmiralJakob 🗕 🗗 🗙 on 3/24/2024 in #support-community
How is DB Storage and Document Count calculated
hi @FleetAdmiralJakob 🗕 🗗 🗙 thank you for your patience! your former teammate's storage usage should no longer be counting towards your team's usage. please let us know if you see further issues!
20 replies
CCConvex Community
•Created by FleetAdmiralJakob 🗕 🗗 🗙 on 3/24/2024 in #support-community
How is DB Storage and Document Count calculated
@FleetAdmiralJakob 🗕 🗗 🗙 this should be fixed now moving forward, please let us know if you see it dropping to 0 unexpectedly again!
20 replies
CCConvex Community
•Created by FleetAdmiralJakob 🗕 🗗 🗙 on 3/24/2024 in #support-community
How is DB Storage and Document Count calculated
hey @FleetAdmiralJakob 🗕 🗗 🗙, we've found the source of the bug and are implementing the fix now. I'll let you know when that's landed!
20 replies
CCConvex Community
•Created by FleetAdmiralJakob 🗕 🗗 🗙 on 3/24/2024 in #support-community
How is DB Storage and Document Count calculated
Hey @FleetAdmiralJakob 🗕 🗗 🗙 , thank you for reporting, we're looking into the days that show 0 storage. For the discrepancy you mentioned, we use binary megabytes/gigabytes, so the conversion is 1024 MB = 1 GB. In this case, 1149.33 MB gets converted to 1.12 GB.
20 replies
CCConvex Community
•Created by cyremur on 7/27/2023 in #support-community
How to understand database bandwidth
One thing to note is that database bandwidth and database storage get rounded up to the nearest KB per document so it's probably not worth optimizing at the bytes level.
36 replies
CCConvex Community
•Created by magicseth on 3/27/2023 in #support-community
Transient Errors
are you able to see better error messages from the dashboard logs for these new errors? and just to clarify, was dusty caterpillar the same deployment you were originally seeing
Transient error while executing action in the dashboard logs for? in the previously reported case, there should be a more helpful user error message now about making sure you await your promises. i'm currently not seeing any relevant internal errors that match up to the timeline for yesterday, so my guess is that the disconnections are a different issue.11 replies
CCConvex Community
•Created by magicseth on 3/27/2023 in #support-community
Transient Errors
I think we tracked down the root cause, but would need the deployment name to confirm.
11 replies
CCConvex Community
•Created by magicseth on 3/27/2023 in #support-community
Transient Errors
hey seth, could you DM me your deployment name?
11 replies