dolewhip
CCConvex Community
•Created by dolewhip on 9/17/2024 in #support-community
Security policies blocking internal users?
We login as a lot of users to help them debug issues or take action on their behalf
We noticed some queries tied to Convex don't load when we do this, making it seem like our website is broken. However, on different devices (where we login as multiple users less often), we don't see this issue.
Is convex applying security policies to our internal accounts? Any way we can turn these off for us so we don't panic that something in prod has broken?
1 replies
CCConvex Community
•Created by dolewhip on 3/5/2024 in #support-community
Convex Clerk is Not Authenticating Properly
We noticed today that parts of our web app were stuck in an errorless loading state, and the only parts of the website where that happened were loaded with data stored in Convex (real time chat). Normal auth across the rest of our website works, but the Convex Clerk parts are not loading. We first noticed this today.
To make matters more odd, this only happens on certain computers in our office while on wifi. Other computers/phones work on wifi. Is there some heightened security restriction that's blocking Convex on these devices? In any case, this shouldn't be happening.
2 replies