Not able to connect to Convex
I have been working on a site that uses Convex for about a week.
Today, I ran into issues with connecting to Convex
When I try to open my project in the dashboard, I see the convex loading spinner.
After about 2-3 minutes, I get this big red error message saying:
We encountered an error loading this page.
Please try again or contact us at support@convex.dev for support with this issue.
Event ID: da8602c8ea6b49a9829d1de9489ad794
I have tried to clear cache, cookies, etc, but it is not helping.
Furthermore, I cannot connect to Convex on my local or production page.
Getting errors in console when trying to connect
Attempting reconnect in 147.26883822862862ms
web_socket_manager.js:162 Attempting reconnect in 265.27772702027164ms
web_socket_manager.js:92 WebSocket error: undefined
web_socket_manager.js:162 Attempting reconnect in 355.7590144014862ms
I have just discovered, that it works when connecting to a VPN. It also works fine on other devices (even devices on the same WIFI network).
4 Replies
Thanks for posting in <#1088161997662724167>.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.
- Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
- Use search.convex.dev to search Docs, Stack, and Discord all at once.
- Additionally, you can post your questions in the Convex Community's <#1228095053885476985> channel to receive a response from AI.
- Avoid tagging staff unless specifically instructed.
Thank you!
What's the name of your instance @Delt? Pretty interesting that it works on a VPN or on other devices on the network.
@ballingt seems its an old thread but I am experiencing this with one of my users as well. Works on every other device but just not on her laptop.
same issue
