Charan
Charan7mo ago

Unable to access the dev instance on convex due to removing of an admin

We are unable to access the dev instance on convex due to removing of an admin from the team to whom the dev instance is linked to. Despite multiple attempts to access the instance, we are unable to reach it and it is significantly impacting our workflow and our customers URLs of our setup are sent to you in the support message. Date and Time of Issue Onset: June 5, 2024 around 1pm EST Could you please investigate the issue and provide guidance ASAP. Please let us know if you require any further information from our end.
9 Replies
nipunn
nipunn7mo ago
Hi - we've seen your support message and replied to you on there. We can continue the discussion over there.
Charan
CharanOP7mo ago
Did you mean this reply to my email @nipunn
No description
nipunn
nipunn7mo ago
Let us know if you are seeing our replies. I have replied to the discussion over there. no I've sent a longer reply. Is it coming through?
Charan
CharanOP7mo ago
Didnt receive it, can we dm on discord?
nipunn
nipunn7mo ago
yeah that works let's do that
jamwt
jamwt7mo ago
@Charan did your ever receive the support message? we're trying to debug support systems
Charan
CharanOP7mo ago
Yes we did, you can consider this issue resolved Thank you so much for the prompt help!
nipunn
nipunn7mo ago
@Charan just to double check - did you receive replies to your support emails? I know we DM'd on discord a lot, but wanted to check if the email replies ever came through.
Charan
CharanOP7mo ago
No, haven't received anything except the above one

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