Unable to access the dev instance on convex due to removing of an admin
We are unable to access the dev instance on convex due to removing of an admin from the team to whom the dev instance is linked to. Despite multiple attempts to access the instance, we are unable to reach it and it is significantly impacting our workflow and our customers
URLs of our setup are sent to you in the support message. Date and Time of Issue Onset: June 5, 2024 around 1pm EST
Could you please investigate the issue and provide guidance ASAP. Please let us know if you require any further information from our end.
9 Replies
Hi - we've seen your support message and replied to you on there. We can continue the discussion over there.
Did you mean this reply to my email @nipunn
Let us know if you are seeing our replies. I have replied to the discussion over there.
no I've sent a longer reply. Is it coming through?
Didnt receive it, can we dm on discord?
yeah that works
let's do that
@Charan did your ever receive the support message? we're trying to debug support systems
Yes we did, you can consider this issue resolved
Thank you so much for the prompt help!
@Charan just to double check - did you receive replies to your support emails?
I know we DM'd on discord a lot, but wanted to check if the email replies ever came through.
No, haven't received anything except the above one