Adding a secondary email to Convex account
I'm trying to add a secondary email to my Convex account, as I stupidly signed up and built an app with an email address I may not always have access to.
when adding the secondary email, Convex sends a verification email to the secondary account. however when I click the link to verify with this email address, it always gives me the same error.
"The provided email verification code is invalid, or the email has already been verified. Follow the link sent to your email to verify an email address."
I've tried with two separate email addresses, and have resent the email multiple times alwaus with the same result. any tips? or perhaps this is a bug?
4 Replies
Thanks for posting in <#1088161997662724167>.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.
- Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
- Use search.convex.dev to search Docs, Stack, and Discord all at once.
- Additionally, you can post your questions in the Convex Community's <#1228095053885476985> channel to receive a response from AI.
- Avoid tagging staff unless specifically instructed.
Thank you!
Is it possible you've logged in to Convex with your secondary email before? We find the most common reason for this message is that someone has two convex accounts
If so, you can try logging into that second account, deleting it, and then trying to add your secondary email again
Yeah, initially that was the issue, I was prevented from adding the email address as secondary, because I already had an account with it.
I deleted it, then added it to my OG account, and then got this issue with verification link
Ok thanks, we can't assist much more on the public discord for your security. Want to send us an email at support@convex.dev?