PippaOS ITSM
Hi,
I am building some ITSM system using Convex, React 19 SPA, Material-UI.
I am using Cursor to build it, with the Composer 1, Sonnet 4.5 and GPT-5 models. I want to see how far I can take it with using the AI Agents alone.
Here is the code:
https://github.com/PippaOS/ITSM
Here is a demo video:
https://www.youtube.com/watch?v=6njPEsBIB_o
I am using Convex AI Agent with OpenRouter which seems to work really well. The tools just call back into Convex data and it works very smoothly. Alot more work is still required but I just wanted to get something out there
Features
Machine asset management with hardware specifications tracking
Support ticket creation and assignment
User directory and management
Notes attached to entities (machines, tickets, users)
Custom tagging system for entity metadata
AI chat assistant with function calling capabilities
Multi-user authentication using Clerk
Light and dark mode support
Entity ID detection with interactive hover tooltips
The AI assistant can perform the following operations through function calling:
Search machines by name, type, or specifications
Search users by name or email
View assigned machines for any user
Create and update support tickets
View tickets by status or assignment
Add notes to machines, tickets, or users
Retrieve notes for any entity
Get current date/time for temporal queries
I am building some ITSM system using Convex, React 19 SPA, Material-UI.
I am using Cursor to build it, with the Composer 1, Sonnet 4.5 and GPT-5 models. I want to see how far I can take it with using the AI Agents alone.
Here is the code:
https://github.com/PippaOS/ITSM
Here is a demo video:
https://www.youtube.com/watch?v=6njPEsBIB_o
I am using Convex AI Agent with OpenRouter which seems to work really well. The tools just call back into Convex data and it works very smoothly. Alot more work is still required but I just wanted to get something out there
Features
Machine asset management with hardware specifications tracking
Support ticket creation and assignment
User directory and management
Notes attached to entities (machines, tickets, users)
Custom tagging system for entity metadata
AI chat assistant with function calling capabilities
Multi-user authentication using Clerk
Light and dark mode support
Entity ID detection with interactive hover tooltips
The AI assistant can perform the following operations through function calling:
Search machines by name, type, or specifications
Search users by name or email
View assigned machines for any user
Create and update support tickets
View tickets by status or assignment
Add notes to machines, tickets, or users
Retrieve notes for any entity
Get current date/time for temporal queries
