⚠️ PLEASE READ BEFORE POSTING ⚠️
This channel is for COMMUNITY support; i.e. help from other Convex users.
If you feel that others in the Convex community can help solve a problem that you're facing, feel free to post here.
If Convex appears to be down, your issue is related to your account (payments, dashboard access, etc.), or you have a question about Convex policies, programs, etc., please reach out the Convex support team. Pro account users can do so directly from the dashboard. If the dashboard isn't working, or you're not a Pro user, email
* Summarize the scope of the problem - In a few words, outline the core problem you're experiencing.
* Share relevant details - E.g. code snippets, schema definition, etc.
* Include version numbers for Convex, front-end framework, Node runtime, etc.
* Mention the programming language you're using
* Share steps to reproduce the problem
* Check your connection to Convex using
* Consider posting in another channel if it's a better fit for your question; e.g. No Access , No Access , No Access , etc.
* Open with "Hey Team" - If you think that your audience here is the Convex team, you have a misguided impression of the purpose of this channel, and need to re-read the top line of this post.
* Tag
* Follow links to other "support" servers - Convex has no other support server. Anyone saying otherwise is phishing.
* Share any of the following:
* API keys
* Convex deployment keys
* Your convex deployment instance names (unless if asked by a Convex team member)
* Extremely large code snippets
If you feel that others in the Convex community can help solve a problem that you're facing, feel free to post here.
If Convex appears to be down, your issue is related to your account (payments, dashboard access, etc.), or you have a question about Convex policies, programs, etc., please reach out the Convex support team. Pro account users can do so directly from the dashboard. If the dashboard isn't working, or you're not a Pro user, email
support@convex.devsupport@convex.devDo
* Summarize the scope of the problem - In a few words, outline the core problem you're experiencing.
* Share relevant details - E.g. code snippets, schema definition, etc.
* Include version numbers for Convex, front-end framework, Node runtime, etc.
* Mention the programming language you're using
* Share steps to reproduce the problem
* Check your connection to Convex using
npx convex network-testnpx convex network-test* Consider posting in another channel if it's a better fit for your question; e.g. No Access , No Access , No Access , etc.
Do NOT
* Open with "Hey Team" - If you think that your audience here is the Convex team, you have a misguided impression of the purpose of this channel, and need to re-read the top line of this post.
* Tag
@moderators@moderators - Mods aren't staff. They're volunteers who help moderate the server. Only tag mods for spam, phishing, unruly behavior, etc.* Follow links to other "support" servers - Convex has no other support server. Anyone saying otherwise is phishing.
* Share any of the following:
* API keys
* Convex deployment keys
* Your convex deployment instance names (unless if asked by a Convex team member)
* Extremely large code snippets
