Please Convex Team make the Pro Support team respond Fast!!!!
Hello — I’m following up on pro support ticket opened on sep 16. I subscribed to the Pro plan specifically to get timely help with the issue I described in the Discord thread (link: https://discord.com/channels/1019350475847499849/1416015886246215690). It has been 4 days with no actionable response.
2 Replies
Thanks for posting in <#1088161997662724167>.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.
- Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
- Use search.convex.dev to search Docs, Stack, and Discord all at once.
- Additionally, you can post your questions in the Convex Community's <#1228095053885476985> channel to receive a response from AI.
- Avoid tagging staff unless specifically instructed.
Thank you!
@moderators please respond I've been fighting for this issue for last 1 week in all ways possible to meet convex team to resolve but there was actionable response from the team
please try to help me
The only reply i get is please dont mention mods, which is totally unfair