Lost access to convex development environment after account transfer
Hi there, I am a CTO working in Convex and I just tried to move from using my Github account as the login method over to using my company Google account. Production has been moved and is accessible in the new account but my development environment is not. Please help!
3 Replies
The dev env that i lost access to is
spotted-ram-531. The prod version I still can access is energetic-pigeon-28.If you can still log in using your GitHub credentials, you can export the data using the CLI, then import that once you've switched back to the Google-authenticated account.
If that won't work, then you'll need to contact Convex support. While the Convex team does chime in here, they don't handle account-specific issues on this server. Please open a support ticket directly with them about this, either from your dashboard (if you're on a Pro account) or via email: support @ convex.dev
Yeah... I left the team on my github account so I can't do that anymore
I'm going to activate pro today so i'll do that
Thank you for the help