Activation DeniedWe are not able to activate your device.
When I run convex dev or npm convex dev -local I keep getting Activation Denied for no reason.
Have search docs and cant find anything about it. Any tips on why this is happening?
We're on github behind SSO, I've logged into Github and authorized convex. I've tried incognito. Nothing is really working.
Please advise
Pietro
9 Replies
Thanks for posting in <#1088161997662724167>.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.
- Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
- Use search.convex.dev to search Docs, Stack, and Discord all at once.
- Additionally, you can post your questions in the Convex Community's <#1228095053885476985> channel to receive a response from AI.
- Avoid tagging staff unless specifically instructed.
Thank you!
It should be
npx convex dev (not npm). Not sure if that will solve the problem, but that's the correct way to launch local dev mode AFAIK.thanks no thats a typo. I manage to run anonymous but cant login to run local from cli for some reason. tried multiple users too. deleted .convex etc
its like my device would be blocked by convex or something...
what does convex activation do behind the scenes is it trying to talk to my command line program somehow? could be network related.
(we're behind zscaler)
I don't know all the details, but it first tries to open your browser so that you can log into your Convex account if that hasn't been done yet (or if you've changed activation; e.g. switched to a different project under another account). Once that's done it saves some data into a
.env.local file for future reference. Beyond that I don't know the inner workings. I'm not familiar with Zscaler, but that may affect the process.Ok so I tried on a new fresh laptop with a new
npm create convex@latest project.
When I login with my github.com account (personal) it works fine
When I login with my github.com/enterprises account it fails with this error
Do you know if there is a setting for allowing this authentication?Not sure. We’ll have to wait and see if one of the team chimes in.
Now I tried with a fresh github user, same error... so its seems like convex doesnt like github enterprise
Yeah, that sounds accurate based on what you've shared. Curious to hear from the devs re: what it would take to support it.
Ok I’ve opened a ticket