Failed Payment
I upgraded to the Starter plan but it says "Your latest subscription payment has failed.
Update your payment method to avoid a service interruption"
3 Replies
Thanks for posting in <#1088161997662724167>.
Reminder: If you have a Convex Pro account, use the Convex Dashboard to file support tickets.
- Provide context: What are you trying to achieve, what is the end-user interaction, what are you seeing? (full error message, command output, etc.)
- Use search.convex.dev to search Docs, Stack, and Discord all at once.
- Additionally, you can post your questions in the Convex Community's <#1228095053885476985> channel to receive a response from AI.
- Avoid tagging staff unless specifically instructed.
Thank you!
Sorry to ask the obvious, but did the payment fail?
@Kisper deleted your screenshot to avoid your personal info being public - subscription was paid out, got it 👍
Can you send an email from your account email address to support@convex.dev?
I have sent the email.
About 1 hour ago