I paid for pro 2 days ago, just paid my 3rd bill, and now it says i have pay for pro
Hello I paid for pro 2 days ago, just paid my 3rd bill, and now it says i have to upgrade to pro to use or use own api, but i have 2 api keys set.
Can you please fix my account? Not happy, I have to send a ticket but i have to be a PRO account to do it... "this is stupid" had a bill pending 2 days before autopay took it out, now its canceled my pro account. Not Happy, this really decreases my workflow progress, having to wait days to auto pay the bill as it was pending paid 3 bills today, now my account is removed Invoice Issue Date Status Amount Receipt Upcoming 06/06/2025 Preview $0.00 -00004 06/06/2025 Paid $11.59 -00003 06/06/2025 Paid $11.70 -00002 06/06/2025 Paid $11.14 -00001 04/06/2025 Paid $25.00
Can you please fix my account? Not happy, I have to send a ticket but i have to be a PRO account to do it... "this is stupid" had a bill pending 2 days before autopay took it out, now its canceled my pro account. Not Happy, this really decreases my workflow progress, having to wait days to auto pay the bill as it was pending paid 3 bills today, now my account is removed Invoice Issue Date Status Amount Receipt Upcoming 06/06/2025 Preview $0.00 -00004 06/06/2025 Paid $11.59 -00003 06/06/2025 Paid $11.70 -00002 06/06/2025 Paid $11.14 -00001 04/06/2025 Paid $25.00
19 Replies
By the looks i'm not going to get any help here.
Says i need pro but i have paid for it
The way you have tickets only able to be sent on a pro account is causing a lot of stress as you have not given me the right tools to get this attended to by submitting a ticket https://www.convex.dev/legal/tos/v2022-03-02
I submitted a Bug in feedback as that's all i could do, due to the fact I now have no access to submit a ticket, because of this problem, saying I'm on a free account
if your not going to fix it refund me my pro subscription
Sorry about this, I'm looking now
Hi so I looked at your account. We've implemented aggressive account cancellation due to an increase in spam accounts that weren't paying. It appears that your Pro subscription was cancelled due to a payment failure at some point. Even though the invoice was successfully paid later, the cancellation went through. We'll have to improve this algorithm. Sorry about this.
You should be able to upgrade Convex again, and I believe everything will work itself out. If that doesn't happen, please send us an email at support@convex.dev so that the billing team can review this, and we can make you whole.
We'll give you a month free due to this issue. Sorry about that. Billing is hard.
Hello @Indy and @jamwt Thank you for your reply I will upgrade again as you suggest, thank you for the offer of the free month I will gladly accept this offer can you send me pm how to claim please or will it be auto assigned to my account?
Some suggestions you might be able to put to the team/ board. I asked claude for some advice better way to tackle this problem.
This chat I had might help your companies future growth with less bumps in the road.
https://claude.ai/share/1d0b0954-8011-453f-b43b-65d58123e5b6
I notice it dose not show whole chat so I will add the chat as a text file
The claude chat file ideas and help.
Another good check is to see if there card normal personal or a business related credit card
Hello @Indy and @jamwt I have paid the pro subscription again, so i guess the next month I do not have to pay for is this correct?
I will open a ticket now and quote this chat for context.
@Indy and @jamwt, because I have paid for" 2 months in 1 month" and I get "one month free" so that must mean, I do not have to pay monthly fees for the next 2 months correct.
saw your ticket, and I've credited you for $150. thanks!
Hi Thanks @Jamie I have not sent in a ticket yet, i was thinking being a weekend it would not matter.
@Jamie I just sent in the ticket in as i have not been credited to my account as i'm still paying
Invoices
Preview or download your upcoming and past invoices.
Invoice Issue Date Status Amount Receipt
Upcoming 07/07/2025 Preview $29.91 <---???? I do not understand this bill
-00008 08/06/2025 Paid $11.50
-00007 07/06/2025 Paid $12.01
-00005 07/06/2025 Paid $25.00
-00006 06/06/2025 Paid $0.00
-00004 06/06/2025 Paid $11.59
-00003 06/06/2025 Paid $11.70
-00002 06/06/2025 Paid $11.14
-00001 04/06/2025 Paid $25.00 @Jamie I do not understand this have i paid 3 month 25 x 3 now in less then 7 days (What Is Going On With the billing)????????????????????????????????????????????? Invoice -00008 (7 June 2025) -USD 0.00 Total (7 June – 6 July 2025) USD 0.00 Show usage details Seats 1 × $25.00 <-- turns out this is next month<---- this is the 3rd time i have paid this that make $ 75 in total now
$25.00
Subtotal
USD 25.00
Total (7 July – 6 Aug 2025)
USD 25.00
Subtotal
USD 29.91
Maximum spend (USD 80.00)
USD 0.00
Amount due
USD 29.91
Also I have not seen or been credited the $150
Because of all this problem and paying 3 x team accounts in 7 days when i should only paid 1. I have put a ban on your company withdrawing from my business account till you sort your billing out.
-00007 07/06/2025 Paid $12.01
-00005 07/06/2025 Paid $25.00
-00006 06/06/2025 Paid $0.00
-00004 06/06/2025 Paid $11.59
-00003 06/06/2025 Paid $11.70
-00002 06/06/2025 Paid $11.14
-00001 04/06/2025 Paid $25.00 @Jamie I do not understand this have i paid 3 month 25 x 3 now in less then 7 days (What Is Going On With the billing)????????????????????????????????????????????? Invoice -00008 (7 June 2025) -USD 0.00 Total (7 June – 6 July 2025) USD 0.00 Show usage details Seats 1 × $25.00 <-- turns out this is next month
folks, discord threads are not great places to go into detail about billing b/c we have to exchange PII to resolve it. @sprinteroz I'm jumping back into our DM so I can figure out what's up
Seems to be all sorted... Thank You @Jamie for your help on this matter. 💯 👍