Support requests question
convex although a cool product doesn't like responding to my support tickets for me to find out more
7 Replies
Sorry you haven't heard back! We generally reply to pro support tickets created through the convex dashboard within 1 business day. Discord support is community-driven.
If you made a support ticket through the dashboard, can you send me some more info on the title of your support ticket so I can look into it? Feel free to also share whichever discord threads you're waiting for an answer on
I've also have a issue on GitHub that's been open for a couple days, and no response. Kinda a bummer
What's the link to your github issue?
Convex engineers do look at github issues frequently, but there's no hard SLA on responses for Github issues. If you need support right away, your best best is a support request with a team on a pro plan
I guess I jinxed it (but in a good way). Nipunn responded this afternoon, although I'm still having the issue.
https://github.com/get-convex/convex-backend/issues/96#issuecomment-2899118396
GitHub
Local dev server fails to start · Issue #96 · get-convex/convex-b...
The Problem I'm having trouble running Convex locally. I run pnpx convex dev, and I get a timeout error. After running the command a few times in a row, I can usually get the local backend runn...
All good thanks - all my requests have now been answered!
Glad to hear y’all heard back!
@Randolph, son of Mandolph I’ll check out your discord thread and see if we can find someone to help
@ari Thanks!