Project Not Loading
I have created a project through TempoLabs by using 'npx convex dev' command, which worked to create a orject. but I could not access the project, it's just spinning and spinning. I tried various browsers, incognito etc - nothing works. just keeps spinning. what could be wrong and how to fix this?
I have tried VPN option, switching off ad blockers etc. nothing works 😦
32 Replies
Thanks for posting in <#1088161997662724167>.
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Thank you!
Hey William, we're taking a look at this now. If you create a project from the home page of the dashboard, does that one load?
good point, I created test project from the dashbaord page and it also does not load...
We don’t see any widespread issues on our end right now, would you be able to test from a different WiFi network or hotspot?
If there are any errors in the browser console, that could be helpful too
I dont have different WIFI... but would changing VPN location be a good test? I tried testing with and withoit VPN earlier
do these help?
Ideally testing without a VPN would be preferable, and on different browsers (as you've done already). Sometimes browser extensions can interfere with connections.
I'm able to see your deployment as online... does https://vibrant-gnu-589.convex.cloud/ load for you?
I just tested with VPN location in US (originally, EU), same issue, not loading. switched it off completely, same still, not loading. tested in browsers like Vivaldi as well, without any addons, same issue. I dont think its related to browsers or VPN
I just tried accessing that link you shared
I could share more insights but for some reason Jam is not taking screenshots on Convex app
https://chromewebstore.google.com/detail/jam/iohjgamcilhbgmhbnllfolmkmmekfmci?pli=1
Jam - Chrome Web Store
Report and resolve bugs 10x faster.
Got it thanks -- are you able to try from a mobile phone's network? Sometimes ISPs or security software (Malwarbytes or similar) can block certain domains like
convex.cloud.I just tried that one as well (testing on mobile phone network)... nope, sorry! and I also went on disabling Malwarebytes and still did nothing...
Hm, OK. This is quite odd, but I still suspect that there's something ISP/DNS related to this issue - as we're able to connect to your deployment from multiple networks. Let's see if you can connect to a project that uses Convex. Does https://www.convex.dev/ai-town load? (you should see the characters walking around and no errors in the browser console)
AI Town
A virtual town where AI characters live, chat and socialize
hi @William V V mind if i ask what country you're in and what phone network or ISP?
Also curious if you can try fetching the URL via curl and seeing if it works:
sorry for the delayed. this is what I see from your link (there are no moving characters though, just what's in a screenshot)
my ISP details
I dont know if Im doing it correctly running curl, but I used this website https://reqbin.com/curl and these are the results https://reqbin.com/c-zkg9kv13
let me know what else I can do to help us solve this!
Hi William, from some research ony my end it looks like PacketHub is not an ISP, but does provide infrastructure for VPN service. I know you mentioned you tried with a VPN off, but would you be able to double check to see if there's really any VPN running on your machine or networking devices? NordVPN seems to be one of the providers that use PacketHub
hm I'm not sure where the mix up was, while I'm confident I tested accessing Convex project with VPN off, multiple times and browsers, I might have had it on while checking my ISP...
ok attaching screenshots to demonstrate that VPN was off while accessing Convex project and I run the ISP check at the same time as well. sorry for the confusion!
and just to be sure, I checked this link again https://www.convex.dev/ai-town same result - image shows but no moving characters)
and I run the "curl -v https://vibrant-gnu-589.convex.cloud/" command as well, this is the result https://reqbin.com/c-pcu2v8av
Gotcha, OK. The most likely scenario here is your ISP is blocking connections to the convex.cloud domain.
The curl command is something you'd need to run on your own computer for us to help debug. If you're using Windows, the process for this would be to open the start menu search bar, open the "Command Prompt" application, paste the curl command into it, and press enter. That will generate some output similar to the attached image
ah ok, I just run it on my laptop!
Thanks, that's helpful. Can you try the same thing with a different url:
curl -v https://vibrant-gnu-589.convex.site?sure here it is! thanks
Thanks for that, I chatted with Gautam and we're quite sure it's related to an antivirus being enabled or a network block on the .cloud domain
Here's some steps you can take to debug further
- Double check that malwarebytes (or any other security software) is fully disabled to connect to convex
- Try to connect from another network
If these debugging steps help us find the root cause of the issue, we can dig deeper into why it's happening
ok so it WAS Malwarebytes. I had Convex added to "exclude" list, but that didnt help. I have also had deactivated Web Protection last time, but that too didnt help. so I thought must be something else.
this time I disabled all options in Malwarebytes and Convex project loaded. I then went on reactivating them one by one and what you see in a screenshot, those activated options still allow Convex projects to load. but as soon as I activate ANY of the remaining protection options, this is where things go back to "not loading" again
this is happening only with Convex to that extent level, I would usually be able to bypass any such issues with just by adding the website to "excluded" list. but not with Convex. if this is something that's happening to me, I'm sure it is happening for some other users as well. and we can't deactivate protection on our devices just to be able to use one site... is this something you guys can help with?
thanks for all of your support and collaboration!
an interesting detail - I can see that Convex is creating logs when I make changes in a project through TempoLabs. so those logs are happening when I have Malwarebytes disabled and Convex open in another tab.
but then I activated Malwarebytes and made changes in a project through TempoLabs. this action took place between 11.37am and 12.07pm. and it was NOT logged in Convex. I then disabled Malwarebytes again and another log appeared in Convex (I didnt make any changes through TempoLabs project for this one, so I dont know what 12.07 log is about)
Ok great! We’re one step closer. Yes, Tempo Labs is able to communicate with Convex because it’s a separate cloud service — it’s not subject to the security software on your computer!
Yes, ideally you wouldn’t need to disable your antivirus completely. The rule you’d need to add to your exceptions is for vibrant-gnu-589.convex.cloud (or if possible, use a wildcard to allow all convex projects *.convex.cloud)
oh my days... adding the "convex.cloud" to Malwarebytes, that WORKED! jeez, what an experience 🙂 alright, this one is through, thank you so much! appreciated 🙏
if anyone is reading this fixing same issue, here is what I did
Woo! I’m glad it’s working! Excited to see what you build with convex and thanks for trying out our product 🙂
Thanks for working with us - we’ll use the steps you took to improve our troubleshooting documentation